Flash Course: Conflict Resolution

Conflict is an unavoidable part of life, both at home and at work. Knowing how to resolve conflict – and, in many cases, reap the benefits that conflict can deliver – is a valuable skill.

In this module, you will learn how to iron out differences before they escalate. You will explore the dynamics of conflict, develop awareness of their role in conflict situations and learn some tips for dealing with hostile individuals.

 

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