Textcoach™, also known as ‘text therapy’, is part of the American Fidelity's EAP program.

Through the secure American Fidelity's EAP Coaching platform, Coaches will help you boost emotional fitness and wellbeing by exchanging text messages, voicenotes, tip sheets, videos and resource links. Coaching is not intended to replace face-to-face or telebehavioral counseling, though – and you may be guided to other resources within American Fidelity's EAP if you have an acute or severe concern.

  • If you are a first-time Coaching user, please click the ‘Register’ button below to create a profile. You will be asked to provide a ‘code’ on the following screen, which will be the same code you used to access the American Fidelity's EAP web platform (usually, your employer, association, university or group name, all lower case, with no spaces).
  • If you already have a Coaching profile, click ‘Login’ to access your account. You will be prompted to enter your personal username and password.

Register Login

Mobile Access to Coaching

To download the Coaching mobile app for Apple/iOS or Android/Google, please visit the appropriate app store below.

Apple/iOS Android/Google

Chat is available on business days from 8:00 a.m. to 8:00 p.m. CST. If you would like to speak with a counselor outside of these hours, please return to the home screen and press the call button. If you are experiencing a life-threatening emergency, please proceed to the nearest emergency room or call 911 immediately.